Listing rules

We seek to ensure Relove is a friendly and safe place to trade beautiful second-hand fashion. Therefore, members are required to comply with the rules below when they upload their items.

Please note that these rules are a part of our Terms & Conditions. Upon creating an account on Relove, you are agreeing to these rules and our Terms & Conditions.

For more guidance on how we select pieces for sale on Relove, please take a look at our Selling FAQ.

Allowed items

You can sell the following items on Relove:

Women’s, men’s and children’s clothing, footwear and accessories.

We reserve the right to redetermine what items are and aren’t allowed to be listed on Relove. If we discover that certain items violate our terms, we may remove those items even if they’re not listed below.

Prohibited items

You cannot sell the following items on Relove (Please note that the list is not exhaustive and is to be considered only as a guide):

Illegal items: Any goods or materials in which the possession, trading, selling, posting, carriage or production is prohibited by any applicable law, rule or regulation. Such as:

• Counterfeit items
• Items which would infringe the intellectual property rights of their holders
• Stolen items
• Items which are (otherwise) prohibited by law or regulations.

Restricted Items: Items that are either not clothing, do not relate to fashion, accessorising, or do not align with the Relove vision. Such as:

• Promotional items which are not intended for sale
• Autographed items without a trusted certificate of authenticity
• Items which have been modified, refurbished, restored in a way that one cannot reasonably claim that this is the same product (of the same features/of the same quality/of the same safety level) that the original producer put into circulation.

Unsafe Items: Items that do not comply with hygiene standards, or may pose health or safety risks. Such as

• Worn underwear, shorts worn as underwear (e.g., sleep shorts), corsets, body shapers and shapewear with bottom parts, protective underwear bottoms for sports, reusable nappies.
• Worn tights
• Worn bras
• Worn swimwear

Note 1: For hygiene reasons, only new underwear, bras, tights or swimwear can be sold - you must clearly show the attached tags and/or original packaging in your item’s pictures. Composition and brand labels inside do not count as tags.

Note 2: Socks can be sold as long as they are properly washed and the description clearly states that the item has been worn.

Please make sure your listings and items comply with our rules. Other members may flag a listing of yours that appears to not comply with these rules for Relove's review. If your item indeed does not comply, it may end up being removed or hidden by our team. You may also be subject to other actions, such as suspension or blocking of your account. If you send messages to other members which promote the sale of items that are part of the Prohibited Items list you may face similar actions.  

General Rules

1. General

• You need to upload each of your items separately.
• You should only have one listing per item.
• All items should have an appropriate item condition assigned to them. In the item description, you should also describe any defect, alteration, or missing part of the item. 
• Your listing or profile description shall not refer to external websites. 
• It’s forbidden to upload an item that is not available or already sold. Items must not be uploaded for the purpose of searching for the item. It is also not allowed to list something that is not an actual item (e.g. for trolling purposes). 
• The maximum item value allowed on our platform is £4450.
• All listings and other posts related to auctioning or bidding activities are not allowed. When your item’s price is unusually low/high and doesn’t seem to match the real item’s value, the listing may be considered as an auctioned one. 
  
  2. Requirements for the item’s photos

The pictures used in your listing shall meet the following requirements:

• They have to represent the item as it is - no image editing is allowed. We also recommend showing any defects, scratches, wear, etc. 
• They must be sharp and clear. Check out our photo tips.
• They have to be taken by you with the purpose of using the photos on Relove.
• They cannot be replaced with stock photos, photos from ads and watermarked images.
• The first photo should clearly represent the whole item. You’re free to choose how you want to showcase your item in your additional photos. 
• They must showcase your item’s authenticity. 
  
  3. IP policy
• It is strictly forbidden to upload counterfeit items to our platform. Counterfeit items usually copy or imitate the trademark (e.g. name of the brand, name of its product and/or logo) of a company without its permission. They may also copy the specific notable features of that company’s product (e.g. the design and specific pattern of a bag). Note: Sale of counterfeit items could expose sellers to civil and criminal proceedings.
• Members can only upload items which they are sure are authentic. They cannot add a disclaimer to their listing saying they are not sure whether or not the item is authentic.
• Members must also upload pictures showcasing as clearly as possible their item’s authenticity. 
• Using other brands which are not related to your item in the brand category, title/description or as a hashtag in your listing is not allowed.
• The use of words such as "inspired by" followed by a brand is also generally prohibited on our platform.
  
  4. Penalties

When members disregard our Catalogue rules, we may take the following measures:

• If a reported listing needs some amendments, we make it invisible in the member’s account and we send a message to the member informing them about the actions they need to take within 24 hours. If the member doesn’t take these actions, their item remains hidden.
• If a reported listing includes a prohibited item, we remove the listing from the member’s acount and we send them a message informing about the reason for such removal.
• If a member uploads repeatedly prohibited items, items of a seemingly commercial nature and all other items which breach our Terms & Conditions and/or Listing rules, we can suspend their account (e.g. for a period of 7 days) or even block it definitively depending on the severity of the violation. We will send a message to the member informing them about this. For more information, please consult our Terms & Conditions.

We reserve the right to change the above-stated rules at our sole discretion without having to notify you thereof in advance. If you have any questions regarding the above-stated rules - contact our team and we’ll be happy to assist you.

Note: If you spot an item that does not seem to comply with our above-stated rules, please do not hesitate to report it to us.