Terms & Conditions

The platform Relove (the "Site") is managed and hosted by the company endource, located at 6 Hatton Place, London, EC1N 8RU, United Kingdom, registered under number 09183764 with Companies House. Companies House is an executive agency, sponsored by the Department for Business and Trade.

Before signing up on the Site, every User must read these Terms and Conditions (the “Terms”) and the Listing Rules, which form a legally binding agreement between you and Relove regarding your access and use of the Site, and undertake to comply with them. To confirm that you have done so and create your Relove account, please accept the Terms when prompted to do so during the registration process. Every User must also read the Privacy and cookies notice.

Capitalised terms are defined in Section 1 of these Terms.

1 DEFINITIONS

When the following capitalised terms are used in these Terms, they have the definitions set forth in this section. Please refer to this Definitions section whenever you see a capitalised term.

Additional Service(s) – means additional payable services provided by Relove and offered on the Site, which require an additional fee and which may be subject to additional terms;

Additional Terms – has the meaning assigned in Section 2.6;

Buyer – means any User who buys or wishes to buy one or more Item(s) on the Site;

Buyer and Seller Protection – means the Buyer and Seller Protection service provided by Relove for every purchase made using the “Checkout” button on the Site. Please see more details on the Buyer and Seller Protection in Section 5;

Catalogue – means the electronic catalogue of Items that Sellers have listed for sale via the Site. The Catalogue has different sections for each category of Items;

Listing Rules – means the rules what Items Users may list on the Site;

Checkout – means the checkout process available to Buyers to purchase Items on the Site. The Checkout process: (i) is initiated after a Buyer clicks on the “Checkout” button, (ii) requires the Buyer to choose a payment method and specify a delivery address, and (iii) is concluded when the Buyer clicks on the “Pay now” button on the checkout page;

Content – has the meaning assigned in Section 10.1;

Dispute Filing Period – has the meaning assigned in Section 5.5.1;

Escrow – means the escrow account managed by the Payment Service Provider, where the Total Price is retained from the payment until the Transaction is completed, as defined in Section 6.2;

E-wallet (Relove Balance) – financial service provided by the Payment Service Provider which allows Users to create e-wallets (Relove Balance) on the Site. The e-wallet (Relove Balance) solution allows Users to receive funds for sold items on the Site, store the funds, payout to the User’s bank account, purchase Additional Services or purchase Items from other Users on the Site;

Integrated Payment System – means the online payment system allowing Users to pay for Items and Services on the Site, where the payment service is provided by the Payment Service Provider;

Items – means the goods/items that Users list in the Catalogue, in order to sell them;

Hosting Services – means the hosting services offered by Relove on, or through, the Site, that enable Users to list Items in the Catalogue, to find and examine offers for sale on the Site, and to communicate in private and/or in public;

Payment Service Provider – means the online payment Service for Items accessible by the Buyer from the Site, the payment services being undertaken by Relove’s partner Stripe Payments UK Ltd, registered in the United Kingdom, under the registration number 08480771 and with registered offices at 9th floor, 107 Cheapside, London EC2V 6DN;

Professional Sellers – means natural or legal persons engaged in business, offering the goods/items in the course of their business activities including any person who sells goods/items for commercial purposes;

News – means content shared by Relove on the Site, including news relating in particular to short and long-term offers, contests, games, promotions and announcements about new Services available on the Site;

Private Messages – means communication by an exchange of private messages between Users via the Site’s messaging system, where the messages are not publicly displayed on the Site;

Privacy Policy – means the document that defines the manner in which Relove collects, uses, processes, stores and transfers personal data;

Seller – means any User who lists one or more Item(s) in the relevant Catalogue of the Site. For the purpose of the provision of payment services, Seller is a person who has completed at least one listing of an Item;

Services – means all the services offered by the Site, including the Hosting Services, the Buyer and Seller Protection and the Additional Services, each of them provided with a goal to ensure secured and trusted experience of the Site;

Significantly Not As Described – has the meaning assigned in Section 5.4.3;

Site – means the Relove website, apps and any other means of accessing Relove’s platform. The “Site” includes the Services and all content, tools, features, and functionality offered on or through the platform;

Relove’s Social networks Accounts – means Relove’s accounts on Facebook, Instagram and other social networks where information is provided about the Site and the Services it offers, sharing the contents published by Users;

Terms – means the binding agreement between Relove and the User, as defined in the first paragraph of these Terms and Conditions;

Total Price – means the total amount due for a Transaction, which comprises of i) the price for the Item(s) set by the Seller; ii) the shipping fees; and iii) any applicable taxes or fees. If the Buyer chooses to return the Item, the return shipping fee will be deducted from the Total Price to be refunded to the User;

Transaction – means any transaction made using the “Checkout” button between Users through which a purchase contract for the respective Item is concluded between the Users;

User – means any person who has created an account on the Site and has accepted these Terms;

User account or Account – means the User’s account created upon registration on the Site;

Visitor – means any individual who visits the Site, but who has not created an Account.

2 INTRODUCTION

2.1 Welcome to the Site. Please read these Terms and the Listing Rules carefully. They set forth the terms and conditions under which you may use the Site. If you agree with these Terms, you will be able to use our Site as a User, and you will have the opportunity to be a Buyer and a Seller of Items on the Site. If you do not agree with these Terms, you are not authorised to use the Site.

2.2 Services. Relove offers Hosting Services as an intermediary between Buyers and Sellers. Relove also offers, for a fee, a Buyer and Seller Protection service applicable to all Transactions made using the “Checkout” button, as well as Additional Services. Relove is fully responsible for the Services it provides, within the limits of its commitments and under the conditions provided in these Terms. Relove is not a party to any Transactions between Users.

2.3 Who Cannot Use the Site.

Minors. The Site is not intended for use by persons who are under 18 years old. If you are a parent or a guardian of a dependent who is younger than 18 years old, you may create an account and accept these Terms on behalf of such minor, but by doing so, you take full responsibility for the minor’s use of the Site and acknowledge that the Site is intended for persons who are at least 18 years old.

2.4 Visitors. If you are a Visitor of the Site, you can search and view Items in the Catalogue, read the Content provided by Users, as well as News and other information published on the Site. However, you will not be considered a User and you will not be able to use the Services. These Terms may, however, be of informative value to you.

2.5 Creating an Account. To buy or sell Items on the Site, and to use Services, you must first register on the Site and create a User account. When registering on the Site, you undertake to provide true, accurate, up-to-date, and complete information. It is important that you always maintain and promptly update your Account information to keep such information up-to-date and complete at all times. Through the registration process, Users will be asked to provide (directly in the registration form or, if you so wish by sharing your Google profile) an email address and a user name (a pseudonym for use on the Site) to enable the Site to identify you each time you access the Site. We will use such data for the purposes and in the manner described in the Privacy Policy. In order to protect your User Account and to ensure the security of other Users, Relove may from time to time verify the information included in your User Account or ask you to answer relevant questions, provide relevant information or assist in verification procedures (the "Security Procedures"). Security Procedures are intended to confirm that you are the person accessing and/or carrying out transactions from your User Account. They will be reasonable and proportionate to the security objectives pursued. As part of the Security Procedures, Relove may verify the User's telephone number, email, the User's credit card, debit card or other payment method, or bank account.

2.6 Additional Terms. By accepting these Terms, you also agree to the Listing Rules (the “Additional Terms”), which are incorporated by reference. These Additional Terms are made available to you, in a format which allows them to be reproduced and downloaded, on the hyperlinked webpages. By accepting these Terms, you subject your use of the Services to these Additional Terms. Any violation of these Additional Terms is a breach of these Terms. In the event of any inconsistency between the provisions of the Additional Terms and the provisions of these Terms, these Terms shall be considered as being the specific terms and shall therefore prevail to the extent of the inconsistency.

2.7 Third parties’ terms and conditions. Certain features of the Site use tools and services provided by third parties, which may be governed by separate terms and conditions. For example, to use the Integrated Payment Service, you must agree to the Payment Service Provider’s terms and conditions (please see Section 7.1 for more information on how users are requested to confirm the Payment Service Provider’s terms and conditions). When third party tools and services are governed by separate terms and conditions, the Site will provide you with a link to the applicable terms and conditions. The latter will be made available to you in a format which allows them to be reproduced and stored within the relevant third-party services and must be separately accepted if you wish to use these third-party services.

2.8 Changes to these Terms. Subject to Section 2.9 below, any changes to these Terms will be subject to your prior approval. If you do not accept the Terms within 15 days from the date of being notified about any changes, Relove reserves the right to restrict a User’s ability to use the Site until the updated Terms are accepted.

2.9 Unilateral Changes to these Terms. Relove may unilaterally amend these Terms for valid reasons and in order to:

a) adapt the Terms to legislative or regulatory provisions in force or being adopted;

b) adapt the Terms to any decision handed down by a jurisdiction, a consumer agency or by any other competent authority, which affects the content of the Site or the Services offered by it;

c) adapt the Buyer and Seller Protection rates to reflect inflation and/or the evolution of our costs;

d) prevent abuse or harm or for security reasons;

e) reflect changes to our Services pursuant to Section 2.11;

f) reflect changes and developments in how Relove operates the business;

g) reflect changes in market conditions or standard industry practice;

h) make editorial changes to these Terms (for example, to correct grammatical or spelling errors), in as far as these changes do not alter the content or meaning of these Terms.

If Relove makes any of the changes identified above, Relove will inform Users about the amended Terms 15 days prior to the effective date of the changes, unless:

a) Relove is legally required to make the changes immediately or within a shorter period;

b) the changes are made in accordance with Section 2.9(h) above, in which case they will enter into force immediately.

As of the effective date, you may continue to use Relove's Services in accordance with the amended terms. The amendments will not apply retroactively and will not affect any Transactions that you have previously made on the Site. These amendments will not, either, degrade the quality or alter the characteristics of the Services rendered to you in consideration of a price you have already paid to Relove. Similarly, the amendments may not increase the fees that you have already paid for the Buyer and Seller Protection that applies to previous Transactions.

If you are not satisfied with the proposed amendments, you may terminate your relationship with Relove at any time, free of charge. In this case, Relove will continue to fulfil its obligations with respect to any ongoing Transactions that you have already placed on Relove.

2.10 Any amendment to these Terms published on the Site will apply immediately to those Users who complete the online registration process following the publication of any such amendments on the Site.

2.11 We may add new Services, features and functionalities to our Services, without degrading the quality or altering to your detriment the characteristics of (i) the Services rendered to you in consideration of a price you have already paid to Relove, (ii) the Hosting Services offered to you in respect of the Listings and Content that you have already posted on the Site.

3 LISTING ITEMS ON THE SITE

3.1 Permitted Items. Only Items that meet all of the following conditions may be listed on the Site:

3.1.1 The Item must belong to one of the categories listed under Allowed Items in the Listing Rules;

3.1.2 The Seller must have the right to transfer the ownership of the Item;

3.1.3 The Seller must not offer for resale items purchased in bulk or items sold as dropshipping products with a low resale value;

3.1.4 The sale, use or possession of the Item must not violate the rights of any third party (including any intellectual property rights) and must not violate any local, national or international applicable law or regulation. The Item must be safe and cannot be counterfeit; and

3.1.5 The Item must comply with all commonly applied requirements on the market, unless there is an agreement to the contrary between the Buyer and the Seller;

3.1.6 The Items must comply with the Payment Service Provider’s list of prohibited and restricted products and services.

3.2 Uploading a Listing. To list an Item in the Catalogue, the Seller must comply with all Listing Rules. The Seller must complete the questionnaire, which includes uploading at least two good quality photographs. Sellers cannot use photographs of a similar Item. The description and photographs of the Item must reflect the actual quality and external appearance of the Item, as well as any faults, defects or alterations affecting the Item.

3.3 Offer for Sale. When a Seller lists an Item in the Catalogue and the listing is published on the Site, this constitutes an offer for sale of the relevant Item by the Seller, which may be accepted by a Buyer.

3.4 Modifying a Listing. The Seller who has listed the Item may withdraw it or amend the price at any time, before entering into contract with a User for the sale of the Item in question.

3.5 Additional Services. The Seller may decide to purchase Additional Services, such as services designed to improve the visibility of their Items on the Site. Information concerning such Additional Services, in particular their characteristics, will be made available to the User on the pages of the Site Help Centre entries that are dedicated to these Additional Services. Additional terms applicable to Additional Services (if any), will have to be separately accepted by the User.

3.6 Content Removal. Relove, after having been duly notified in accordance with Section 10.4 below or by the competent Authorities, will remove any unlawful Content promptly. Relove may also use automated software and algorithms to detect and delist or remove from the Site immediately, without prior notice, any Items or Content which:

is obviously unlawful or contrary to applicable regulations (e.g. counterfeit Items);
is contrary to good moral standards or public security;
is listed or posted by a Seller as part of a professional commercial activity, in breach of the Listing Rules; or
otherwise breaches these Terms or the Listing Rules.

The relevant User can appeal Relove’s decision as described in Section 12.6 below.

Relove’s use of such automated software shall not be interpreted as an undertaking to monitor, or an obligation to actively search for, unlawful activities and or Content published on the Site and, to the extent permitted by the applicable law, does not give rise to any liability for Relove.

3.7 Holiday Mode. Users may apply a “Holiday” mode to their Account. When the User has set their Account to Holiday mode, Items offered for sale by such User will be highlighted on item pages and in the basket.

4 BUYING ITEMS ON THE SITE

4.1 Buyers can buy Items on the Site by using the “Checkout” button. Relove’s Buyer and Seller Protection applies to every transaction made using the “Checkout” button. After concluding the Checkout process, the Buyer will become a party to two separate agreements:

4.1.1 Agreement between the Buyer and the Seller. Both the Buyer and the Seller acknowledge that completion of the Checkout process by the Buyer creates a legally binding agreement between the Buyer and the Seller based on (i) the description and photographs of the Item, (ii) the conditions agreed upon between the Buyer and Seller and (iii) the relevant conditions included in these Terms. The Buyer undertakes to pay for the Item and the Seller undertakes to transfer ownership of the Item. For the avoidance of doubt, Relove is not a party to this agreement. The consumer rights stemming from UK and (to the extent applicable) European consumer protection law do not apply to this agreement.

4.1.2 Agreement between Relove and the Buyer for the provision of the Buyer and Seller Protection service. The Buyer and Seller Protection is added to every purchase made using the “Checkout” button on the Site.

4.2 Purchases made without using the “Checkout” button are made solely at the Users’ risk and Relove will not offer any of the services included in the Buyer and Seller Protection in relation to such transactions. To the extent permitted by law, Relove is not responsible for, and disclaims all liability arising out of or related to, purchases conducted off the Site. For your security and that of the transactions, we invite you to complete Transactions using the “Checkout” button and not to make transactions outside the Site.

5 BUYER AND SELLER PROTECTION

5.1 With the Buyer and Seller Protection, the Buyer will benefit from the following:

5.1.1 Relove's refund policy, which allows the Buyer to request a refund for lost, damaged or Significantly Not As Described Items. Please see Section 5.5 for more details about our refund policy;

5.1.2 Relove’s customer support, which can assist with any Transaction issues, by having access to the Transaction details and assisting the Users regarding the Transaction. Please see Section 5.5 for more details about customer support assistance;

5.1.3 Safe payments through Integrated Payment System and protection of the Total Price, whereby all payments made through the Integrated Payment System are held on Escrow until the Transaction is completed. Please see Section 6 for more details about safe payments and the Integrated Payment System.

5.2 Benefits of the Buyer and Seller Protection are offered only as a combination and are not offered as separate services.

5.3 Not insurance. The Buyer and Seller Protection is not an insurance or a legal protection service. Buyer and Seller Protection is a service offered by Relove. It does not replace the Buyer’s legal rights or legal guarantees, which can be exercised in addition to, and independently from the Buyer and Seller Protection.

5.4 Process for Receiving a Refund Under the Buyer and Seller Protection. The Buyer and Seller Protection includes the right for Buyers to obtain a refund if an Item is lost or damaged during shipping or if the Item is Significantly Not As Described provided that the process below is met:

5.4.1 Dispute Filing Period. The Buyer must report the issue to Relove by clicking the “Request Return” button in their account and completing the return request submission flow within two working days from when the Buyer is notified by Relove that the Item should have been shipped.

This will suspend the Transaction and the Total Price will be retained in Escrow until the issue is resolved. If the Buyer does not report the issue within the Dispute Filing Period, the Transaction will be completed. In this case the purchase price of the Item (minus Relove's commission) and also the shipping fee held in Escrow will be released to the Seller.

5.4.2 Items Lost or Damaged in transit. If the Buyer does not receive the Item or if the Item was damaged in transit, the Buyer must inform Relove within the Dispute Filing Period. Once the Item has been confirmed as lost or damaged in transit, the Buyer will be issued a refund of the Total Price on Relove. In case of dispute about the loss or damage caused to an Item in transit, the information provided by the shipping provider will be deemed accurate, unless and until evidence to the contrary is provided to Relove by the User.

5.4.3 Significantly Not As Described Items. Items must comply with the description and photographs provided by the Seller in the Item listing. If the Item received by the Buyer does not comply with the description and photographs provided by the Seller, it will be considered as “Significantly Not As Described”. This includes the following difference(s) between the Item received and the Item description/photographs: incorrect sizes, wrong colours, counterfeit Items, severe damage to the Item (stains, smells, holes), wrong condition, incorrect Items or missing Items in bundles. Conversely, an Item will not be considered as Significantly Not As Described if the Item is not a right fit (but the size was correctly indicated in the listing), or the differences between the Item received and the description and photographs of the Item only include minor and negligible differences that do not affect the use and look of the Item as legitimately expected by the Buyer based on the Item’s description and photographs. If the Buyer considers that the Item received is Significantly Not As Described, the Buyer must report the issue to Relove within the Dispute Filing Period and follow this process:

5.4.3.1 If the Seller chooses to accept the return, the Buyer must send the Item back to the seller within 5 days. The Buyer must pay for the return of the item, unless agreed otherwise with the seller. From when the Seller is notified by Relove that the parcel should have been delivered or seems to be lost, the Seller will have two (2) days to confirm that Everything is OK with the Item or report an issue:

a) If the Seller reports an issue about the returned Item by contacting customer support, Relove’s customer support will investigate the issue and make a final decision.

b) If Seller confirms Everything is OK with the Item or if the Seller does not take action within 2 (two) days from when the Seller is notified by Relove that the parcel should have been delivered or seems to be lost, the Transaction will be cancelled and the Buyer will receive a refund of the Total Price.

5.4.3.2 a) If any of the Users escalate the issue to Relove’s customer support or if the Seller does not take neither of the actions identified in 5.4.3.1 within 14 days of Buyer’s submission of the issue, the issue will be resolved by Relove’s customer support. Relove customer support will determine whether the Item is Significantly Not As Described by evaluating the information / evidence provided by Buyer and Seller and may request additional information from Users.

b) If Relove determines that the Item is Significantly Not As Described, the Seller will have 2 (two) days to take an action described in 5.4.3.1 above. If the Seller does not take either of the action within 2 (two) days, the Transaction will be cancelled and the Buyer will receive a refund of the Total Price. If Relove determines that the Item is not Significantly Not As Described, the Transaction will be completed and the purchase price of the Item and also the shipping fee will be issued to the Seller.

5.4.3.3 In cases when the Transaction is cancelled without Item return under the above rules, Users can continue communication directly about the return of the Item and Relove will no longer assist / mediate.

5.4.3.4 Counterfeit. In the particular case where the Buyer alleges that the Item is counterfeit, Relove will ask both the Buyer and Seller to provide information to support their position within 24 hours from the submission of Relove notice to provide information. Relove can ask for additional information from both the Buyer and / or the Seller if Relove indicates a need for it. Based on all the relevant information available to Relove, Relove will ultimately make decisions on a case-by-case basis and both the Buyer and the Seller commit to respect such decisions made by Relove:

(a) If there are no reasons to doubt the authenticity of the Item, the Transaction will be completed and the purchase price of the Item and, also the shipping fee, will be released to the Seller.

(b) If there is no sufficient information allowing Relove to determine whether the Item is counterfeit, the Buyer and the Seller will be notified that the case is considered to be ambiguous, the Buyer will be asked to return the Item to the Seller. The same process as described in Section 5.4.3.2 b) and 5.4.3.3 above will apply.

(c) If there are strong, objective and concrete indications that the received Item is counterfeit, the Transaction will be cancelled and the Buyer can get a refund without having to send back the Item to the Seller.

5.4.4 No Refund. The Buyer will not be entitled to a refund under the Buyer and Seller Protection and the purchase price of the Item and also the shipping fee will be released to the Seller if:

(i) pursuant to the process described in Section 5.4.3 above, Relove determines that the Item is not “Significantly Not As Described”;

(ii) the Buyer does not report the issue to Relove within the Dispute Filing Period as described in Section 5.4.1 above;

(iii) the Item has been tampered with, washed, used, tested or modified in any way whatsoever by the Buyer; or

(iv) the Buyer has already confirmed that the Item matches its expectations;

(v) the Buyer did not provide sufficient proof within the required timeline by Relove customer support that the Item has been damaged in transit (sufficient proof deemed required by each shipping provider in their Terms and Conditions).

5.5 Acknowledgment of Relove’s role in issuing refunds under the Buyer and Seller Protection. Users agree to comply with the process for receiving a refund under Buyer and Seller Protection and to collaborate with Relove to enable Relove to make decisions on any Buyer and Seller Protection related issue based on the objective criteria set forth in these Terms. If the Users resolve the issue between themselves after it has already been escalated to Relove’s Customer Support, the Users undertake to inform Relove Customer Support about such an outcome.

5.6 The Users can use the complaint procedure regarding Relove’s decision, as described in Section 15.

6 PAYING FOR AN ITEM

6.1 Safe Payments through the Integrated Payment System. Relove contracts with the Payment Service Provider to process payments made using the Integrated Payment System and to store information relating to the credit cards, debit cards, and any other payment method offered on the Site. In order to use the Integrated Payment System, the User will enter into a contract directly with the Payment Service Provider, and the User will be accepting the Payment Service Provider’s terms and conditions. Users will be asked to confirm this during the creation of their e-wallet (Relove Balance) (please find more information on this in Section 7.1).

Payment of the Total Price can be made by credit or debit card or any other payment method that may be introduced from time to time on the Site. If a credit or debit card, or other payment method that is suspected to belong to a third person is provided by a User on the Site, the User may be required to provide additional proof that a credit or debit card or other payment method does belong to a User (the same applies for paying for Additional Services as described in Section 3.5.2). If the Buyer has funds available on the e-wallet (Relove Balance), such funds can be used to make purchases on the Site from other Users. If the Buyer does not have enough funds in his/her e-wallet (Relove Balance) to cover the total amount due, Buyer can cover the missing portion by paying through other available payment methods.

The Total Price is held on an Escrow account handled by the Payment Service Provider. Once a Transaction is initiated, the Payment Service Provider acquires funds from the Buyer on behalf of the Seller and holds those funds in Escrow for disbursement. Relove supports its Users in using the services provided by the Payment Service Provider and provides direct assistance to Users for such services; however, for the avoidance of doubt, Relove does not provide any payment processing services for Users. Users are solely responsible for the provision of accurate information associated with credit cards, debit cards, and any other payment method offered on the Site and Relove hereby disclaims any responsibility and all liability for User-provided information to the full extent permitted by applicable law.

6.2 Completion of a Transaction. The Total Price paid by the Buyer will be retained by the Payment Service Provider in Escrow until the Transaction is completed. The Transaction is completed:

(i) when the Buyer clicks “Everything's OK” during the Dispute Filing Period; or

(ii) automatically after the expiration of the Dispute Filing Period, if the Buyer does not submit an issue through the “Request return” flow during the Dispute Filing Period; or

(iii) after the resolution of an issue that was reported during the Dispute Filing Period.

Once the Transaction is completed, the purchase price of the Item and the shipping fee, minus Relove’s 16% commission, will be immediately transferred by the Payment Service Provider to the Seller’s e-wallet (Relove Balance). A User also has an option to have the funds available in a User’s e-wallet (Relove Balance) transferred by the Payment Service Provider to the User’s personal bank account for a transfer fee set by the Payment Service Provider of 0.25% purchase price + 10p. However, for the first pay-out, a User must provide bank account details; please see Section 7 for more information about the e-wallet (Relove Balance) function.

6.3 Use Restrictions of the Integrated Payment System:

6.3.1 No Third Party Use. The right to use the Integrated Payment System is only for sales in a User’s own name. A User may not resell, hire, or on any other basis allow third parties to use the Integrated Payment System to enable such third parties to be paid for their services.

6.3.2 Permitted Items Only. The Integrated Payment System is only for Transactions regarding the Items on the Site and not for any other products or services.

6.4 Currency; Taxes. All prices are expressed in British pound sterling (GBP), including any 20% VAT.

7 E-WALLET (Relove BALANCE)

7.1 Setting Up E-Wallet (Relove Balance). E-wallet (Relove Balance) is a payment service provided by the Payment Service Provider. When a User creates the e-wallet (Relove Balance), the User enters into a contract directly with the Payment Service Provider, and the User will be accepting the Payment Service Provider’s terms and conditions. Users will be asked to confirm this during e-wallet (Relove Balance) creation. For the first sale Transaction, the Seller will be asked to create an e-wallet (Relove Balance) by providing the Seller’s name, surname, date of birth, address, nationality and phone number (if required). If the Seller fails to do so within five (5) days, the sale Transaction will be cancelled. Before the first sale Transaction takes place, Sellers can also create the e-wallet (Relove Balance) on their own initiative by going to their account settings (select “Balance”, then press “Add Bank Account”) and provide the required data.

7.2 KYC Checks. Once the e-wallet (Relove Balance) is created, Users will be subject to regulatory procedures applied by the Payment Service Provider, such as identity check and other requirements of the “Know Your Customer” (KYC) procedure when respective financial thresholds are met. Those financial thresholds are set by the Payment Service Provider and depend on the total amount of pay-outs made by the User. In addition, the Payment Service Provider may also carry out KYC checks on the User without reaching set thresholds if it suspects that this User is engaging in possibly fraudulent or suspicious behaviour. For the identity check purposes, User may be asked to provide additional information (such as a copy of its passport, identity card, or driver's licence) as requested by the Payment Service Provider (more info here). If a User fails to provide the documents required by the Payment Service Provider, the User’s e-wallet (Relove Balance) may be suspended and the User will not be able to pay out the funds until User’s identity is confirmed. The Payment Service Provider might also suspend User’s ability to make transactions from its e-wallet (Relove Balance). If on the other hand a User has committed an illegal act, e.g. uploaded a fraudulent document or took any other unlawful actions referred to in point 12.3, and the Payment Service Provider deemed such User as fraudulent, he / she will no longer be able to overcome KYC check again and Users will not be able to pay out or reach the funds (more info here).

7.3 Transferring funds from an E-wallet (Relove Balance). Users can transfer funds from E-wallet (Relove Balance) to their bank account, transfer will be performed by the Payment Service Provider. To enable this option, the User must first go to User account settings and add the User’s bank account number, full name and billing address. User can make a pay-out to a British pound sterling bank account opened in a bank in the United Kingdom. Paying-out to bank accounts in other currencies and/or outside of the United Kingdom is not available. If a User reaches the KYC thresholds referred to in Section 7.2 above or if the Payment Service Provider suspects that the User is engaging in possibly suspicious or fraudulent activity, the User will not be able to transfer funds until they complete the relevant KYC checks.

8 SHIPPING THE ITEMS AND SELLER COMPENSATION

8.1 Shipping Options. Relove does not provide shipping services. Users are responsible for reviewing and agreeing with the terms and conditions of the shipping provider that they select.

8.1.2 Seller may be entitled to compensation for a lost or damaged Item up to the compensation limit set by each shipping provider, in accordance with that shipping provider’s terms and conditions. The Seller compensation will be borne and handled by the shipping provider directly and Seller has to follow shipping provider procedures.

8.2 Payment of the Shipping Fees. The Shipping fees are paid by the Buyer, in addition to the Item price and the Buyer and Seller Protection fee. The applicable shipping fees will be clearly indicated to the Buyer before any purchase. They may vary from one order to the other, depending on factors such as parcel size, shipping route, shipping provider and potential discounts.

8.3 Commitment to Ship. As soon as the Total Price has been paid by the Buyer, Relove will inform the Seller that they must ship the Item to the Buyer within five (5) working days. If the Seller does not ship the Item within this period, Relove can cancel the Transaction and direct the Payment Service Provider to release the Total Price held in Escrow to the Buyer. Seller is responsible for the proper packaging of the Item(s).

9 INTERACTION AND MESSAGES ON THE SITE

9.1 Private messages

The exchange of Private Messages between Users is solely for the purpose of exchanging information between Users regarding the Items in the Catalogue. If a User sends Private Messages to another User, they must ensure that they do not send:

messages or information that feature advertising;
spam or content spreading viruses or worms;
mass mailing messages of any other kind whatsoever (when a message is sent to more than five Users or when the same message is copied and sent to Users who have not asked to receive them);
messages containing texts contrary to good moral standards and public security, inappropriate, insulting or defamatory messages or those otherwise regarded as incompatible with these Terms and the interests of Users;
messages of an unlawful nature or otherwise attempting to cause harm to other Users and/or the Site;
messages that may qualify as harassment of any kind whatsoever.

Relove may use automated software and algorithms to detect content of Private Messages that are contrary to good moral standards and public security, or that indicate fraudulent behaviour. If the automated software detects any such content in a Private Message without limiting other remedies available to Relove, (i) the Private Message and User may be blocked and/or the Private Message may be hidden from the User to whom it was sent and (ii) the User who sent such Private Message may receive a warning reminding the User of his/her obligation to comply with these Terms informing the User that Relove may take further steps as described in Section 12 below, such as suspending the User's Account in case of further violations. Relove’s use of such automated software shall not be interpreted as an undertaking to monitor, or an obligation to actively search for unlawful activities and/or content on the Site and, to the extent permitted by applicable laws, does not give rise to any liability for Relove.

9.2 Exchange of feedback amongst Users

Once a Transaction has been completed, the Buyer and Seller can publish reviews about each other on the Site. No compensation is given to Users or to Relove in exchange for online reviews.

A User’s review on another User must always be fair and honest. Lies and insults are forbidden.

Relove does not check reviews prior to publication on the Site by Users.

If any review that has been published on the Site is inappropriate or abusive or otherwise does not comply with these Terms, Users may report the review to Relove in accordance with the reporting procedure described in Section 10.5 below. Upon request of a User, Relove will remove reviews in accordance with these Terms and applicable laws.

Additionally, Relove may block the account of any User, who provides a review that does not comply with these Terms, as set forth in Section 12.1. Only Users may write and post reviews on the Site.

10 LIABILITY

10.1 All Users are fully liable for any information they post on the Site as well as for the Items they offer, sell or transfer to other Users. Without limiting the foregoing, Users acknowledge and accept that they are fully responsible for uploading any Item in the Catalogue, as well as for the Item description, photographs and videos, for any information posted on the Site and declarations made to Buyers or other Users and for the accuracy of the other details provided (including Private Messages and feedbacks) (hereinafter together referred to as the “Content”). In addition, Users are solely responsible for the Transactions undertaken with other Users and disputes that could result from them, save in cases where disputes are caused by Relove’s failure to comply with its obligations under these Terms.

10.2 Users must comply with all laws, rules and regulations that are applicable to them when using the Site. Users must in particular refrain from (i) infringing the rights of third parties, (ii) infringing intellectual property rights or listing counterfeit Items, (iii) listing Items that violate laws or regulations; (iv) inciting offences or crimes, discrimination, hate or violence based on race, ethnic origin or nationality, (v) communicating incorrect information or confidential information, (vi) making defamatory comments, (vii) committing actions that might place minors in danger, (viii) publishing the personal data of other individuals or breaching privacy rights or (ix) misappropriating someone else’s identity; or (x) uploading or otherwise inputting any Content that is unlawful, false, or inaccurate. Users must act and use the Site in good faith.

10.3 Relove acts as a mere intermediary between Buyers and Sellers. If any User or Visitor reports any misconduct of another User or Visitor to Relove, Relove may provide assistance to the affected party. Relove will also cooperate with local authorities if required. In the event that a User does not comply with Section 11 or otherwise violates these Terms, the User recognises and accepts that they is solely responsible for any and all resulting direct and indirect losses of third parties or Relove, when permitted by law. Consequently, the User recognises and accepts that to the extent permitted by applicable law, and save for cases of breach of these Terms, Relove will under no circumstances be held responsible for any damages or losses suffered by Visitors or Users and/or third parties. In particular, without this list being exhaustive, Relove will not be held responsible for: (i) actions or omissions of Users, (ii) the appropriateness, accuracy, exhaustiveness, and/or legality of any Content; (iii) the safety, quality, and quantity of Items that Users sell or buy via the Site, nor the conformance of an Item with the description given, (iv) any issue with the Transactions, except where expressly stipulated under the Buyer and Seller Protection.

10.4 Relove is not responsible for the Content generated by Users. Users are responsible for their Content. Users acknowledge and accept that, in its capacity as a hosting provider, Relove has no contractual duty to undertake any verification of the Content and the Items listed in the Catalogue, and, to the extent permitted by applicable law, will under no circumstances be held responsible for any damages or losses suffered by Visitors or Users and/or third parties in respect to these Content and Items. In accordance with its legal obligations, Relove will remove from the Site any unlawful Content that has been duly reported to it, in a sufficiently detailed and clear way. If Relove detects Content or Item that violate, or are likely to violate, applicable laws and/or these Terms, Relove takes action against the User, as provided for in Sections 3.6 and 12.

10.5 If any User or Visitor discovers Content condoning crimes against humanity, inciting racial hatred and/or violence, and/or terrorist acts, concerning child pornography or any other unlawful content, Relove must be informed immediately either by:

sending an email to the address [email protected];
sending a letter outlining the underlying facts in detail to the following address: Relove, 6 Hatton Place, London, EC1N 8RU, United Kingdom.

If such Content is reported, Relove reserves the right, to suspend immediately, without notice, the account of the User (including any in-progress Transactions) and remove the Content, as provided for in Section 12.

10.6 If a User believes that any Content might violate these Terms and/or their rights and/or the rights of a third party (e.g. counterfeiting, insult, breach of privacy rights, product safety issue), the Users may notify this to Relove either by:

sending an email to the address [email protected];
sending a letter outlining the underlying facts in detail to the following address: Relove, 6 Hatton Place, London, EC1N 8RU, United Kingdom.

10.7 Intellectual property rights holders shall submit a notice of intellectual property rights infringement by sending an email to the address [email protected].

10.8 If there is a product safety issue with an Item, Users are advised to stop using the Item.

10.9 Relove is not responsible for any tax liabilities or reporting obligations that might arise to Users from their activities within the Site. For the purpose of the Transactions undertaken on the Site, the Users themselves are solely responsible for any taxation reporting duties, if any would arise under applicable legislation.

10.10 In compliance with applicable laws and regulations, Relove takes all appropriate measures to protect the security of the data provided by Users and to prevent our Services from compromising the data and software stored on User's computers, tablets or smartphones. However, even when Relove has taken appropriate measures consistent with legal requirements, its systems may still be compromised by unpredictable events such as cyber attacks or security breaches regarding the transmission of data or affecting the volume and speed of data transmissions. In these conditions, we strongly suggest that Users take all appropriate measures to protect their own data and/or software, particularly from contamination by any viruses circulating on the Internet.

11 OBLIGATIONS OF THE USER

11.1 When providing Services, Relove takes efforts to ensure that Users can use the Site safely. A secure and trusted experience constitutes an integral and an essential part of all Services. Nevertheless, keeping this environment safe and secure is highly dependable on the Users and their behaviour. For this reason, when using the Site, Users undertake to follow the rules stipulated in these Terms, including, but not limited to, the rules described in this Section 11 and Sections 12.2 and 12.3 below.

11.2 Users undertake to, and Visitors shall:

when registering on the Site, provide truthful information about themselves (including, without limitation, with respect to their name and email address);
register on the Site only once and not create more than one Account unless a third party obtains access to a User’s Account, the User may create another Account, but only after the User has informed Relove about the third party access and Relove has blocked the original Account;
not use the Site and/or the Services with the intent to undertake unlawful or fraudulent actions or transactions;
when using the Site, provide objective, correct, exhaustive and detailed information about Items being sold;
ensure that the price proposed for the sale of the Items, as well as other information regarding them, is correct;
not copy any content or information appearing on the Site and uploaded by Relove or another User of the Site,
not use any content or information appearing on the Site for any unlawful purpose.

11.3 Users undertake not to, and Visitors shall not, when using the Site:

share, publish or otherwise use misleading or incorrect information and/or data;
encourage the acquisition of any goods, where the sale or possession of the goods is forbidden or restricted;
use (in particular share and/or publish) photographs (i) for which the respective User does not hold the intellectual property rights (in general, these are photos found on the Internet), or (ii) which contain links to other websites;
use (in particular share and/or publish) photographs (i) on which people other than the respective User itself is visible, unless the other visible people have consented to the publication of these photographs; or (ii) which are or may be considered contrary to good moral standards and/or public security (for example, erotic photographs, pornographic photographs or photographs with violent contents);
publish any Content praising, promoting, encouraging or inciting terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults;
offer, sell, buy and/or transfer Items in breach of the intellectual property rights of third parties, such as registered trademarks and/or other signs to the extent they are protected by the applicable law (such as for example company signs in certain jurisdictions), design rights and/or copyrights;
violate the rights of ownership and/or the personal rights of third parties (including intellectual property rights);
violate applicable laws and/or regulations;
act contrary to public security and/or good moral standards;
use (in particular share and/or publish) programmes and/or computer files which contain viruses, or which might (i) disrupt the normal operation of the Site and/or the Services, (ii) infect the computers of Users and, therefore, lead to losses for the User or his/her assets or (iii) prevent the User from using the Site, the Services or the User’s computer;
offer and/or share and/or otherwise promote links to other websites and/or companies that provide similar services to those offered by the Site;
offer, share or otherwise promote links to other websites or companies that provide similar services to those offered by the Site nor to websites or companies whose content or activity is illegal or contrary to our content policies;
mine data, screen scrape or crawl any part of the Site;
disassemble, decompile or reverse engineer any part of the Site;
adapt, copy, vary, edit, distribute or commercialise any content in the Site without the prior written consent of Relove.

11.4 Users undertake not to, and Visitors shall not, collect, hold concurrently, transmit to third parties, make public, publish or disclose data of the Users of the Site or data on the actions of Users of the Site, including Transactions, their number, type, price, etc., if the data became available in an illegal manner or following an unlawful action or an omission.

Users undertake not to, and Visitors shall not collect, hold concurrently, transmit to third parties, make public, publish or disclose information that appears on the Site, if such may affect the rights of other Users, including but not limited to intellectual property rights or privacy rights. This restriction does not apply to the "share" function which exists on the Site and allows Users to share public information available on the Site in Relove’s Social Networks Accounts or in their own social network accounts, as well as to send such information to themselves or others by email.

11.5 The User agrees to keep his/her Account login details and password confidential and not to disclose his/her login details or password to any third parties, (except for persons who the User authorises to use his/her login details and password). The User is solely responsible (to Relove and to others) for all activity that occurs under the User’s Account. If a User knows or suspects that any unauthorised third party knows the User’s password or has accessed the User’s account, the User must promptly notify Relove via the contact form.

11.6 The User agrees to immediately update any information on the Site that is no longer current or accurate, including the information provided by the User while registering on the Site and information in the User’s Account, as well as information on the Items listed in the Catalogue.

11.7 When using the Site, the User represents:

(i) that they are an individual, that they are aged 18 years or more (otherwise, the parent(s) or legal guardian must sign-up in his/her place and supervise the use of the Site by the minor), (ii) that they use the Services of the Site only for their personal benefit and not for any professional activity, and (iii) that they have full capacity and all the rights to carry out the Transactions on the Site;

that they understand that they are fully responsible, in accordance with these Terms and applicable law, for carrying out its obligations under the agreement entered into between the Buyer and the Seller, as defined in Section 4.1.1 of the Terms;

that they understand that when ordering an Item, they undertake to buy this Item, and that the failure to carry out this Transaction may oblige them to reimburse the losses suffered by the Seller;

that they understand that they must pay Relove the Buyer and Seller Protection fee for every Transaction made using the “Checkout” button; and

that they understand that they must pay Relove if they decide to purchase the Additional Services.

12 RELOVE’S RIGHT TO RESTRICT AND BLOCK ACCOUNTS

12.1 Restriction and Blocking of User Accounts. In order to ensure a safe and secure environment for Users using the Site, Relove may, including by use of automated software and/or algorithms:

Restrict a User’s Account. Users whose Accounts are restricted i) are prevented from using or accessing some of the features of the Site, such as, but not limited to, the ability to list Items, to carry out Transactions, to transfer funds held on their Relove e-wallet (Relove Balance), to send private messages to all other Users, to see the Items listed by all other Users or ii) shall endure reduced visibility of their Items in query search result pages; and/or

Block a User’s Account temporarily or definitively. Users whose Accounts are blocked are no longer allowed to access the Site. Where applicable, they will be able to complete any pending Transactions and transfer the funds held in their Relove e-wallet (Relove Balance) to their bank account, provided that Users completed the relevant KYC checks (if required). However, if the Account was blocked due to the fact that Account was compromised or based on the Payment Service Provider’s decision to deem Users as fraudulent or in order to ensure that interests and rights of other platform Users are protected, such Users might no longer be able according to applicable law to transfer the funds held in their Relove e-wallet (Relove Balance) to their bank account. If Relove blocks a User’s Account, it may prevent this User from registering again on the Site.

Relove undertakes to take restriction or blocking measures that i) take into account the reasonable interests of the Users when taking these measures, ii) are proportional to the circumstances and, in particular, to the breach(es) committed by the User. Breaches committed by Users will lead to a temporary blocking and/or restriction of their Account, unless i) the User whose Account has been already temporarily blocked and/or restricted does not refrain from further misconduct, or ii) these breaches are serious or repeated, in which case the User’s Account will be definitively blocked.

12.2 Blocking with Notice. Relove may restrict and/or block a User’s Account, after having informed this User in writing and observed a reasonable notice period, if this User:

Breaches these Terms or the Listing Rules;

Provides or publishes, when registering on the Site or using the Site, incorrect, misleading, obsolete and/or incomplete information according to these Terms, or fails to keep such information up-to-date;

Deliberately and intentionally insults other people;

Abuses the functionalities provided by the Site or uses them in bad faith, such as by abusing the possibility to report Content or to appeal Relove’s decisions to restrict use of the Site, account blocks or content removal; or

Is listing and selling Items as part of a professional commercial activity, in breach of the Listing Rules.

12.3 Immediate Blocking. Notwithstanding the above, Relove can restrict and/or block the User’s account with immediate effect and without prior notice or warning in any of the following cases:

User Account Reported by the Payment Service Provider. The Payment Service Provider may report to Relove any User Account if the Payment Service Provider has serious reasons to suspect that, in its use of the payment services provided by the Payment Service Provider this User has violated applicable laws and/or the Payment Service Provider’s terms and conditions, and/or misused the Site (including illegal sales on the Site, money laundering, scamming, identity theft, use of false documents).

User-Initiated Payment Dispute via an external Payment Service Provider. If any User initiates a dispute resolution procedure in relation to a Transaction via an external Payment Service Provider and there are objective and legitimate reasons to believe that, in this context, the User has violated applicable laws, breached these Terms and/or misused the Site, Relove may immediately restrict and/or block the User’s Account (including suspending and/or cancelling any in-progress Transactions).

Violation of Applicable Laws, Public security or User safety. The User’s use of the Services or Content posted by the User obviously violate any laws, regulations or rules of public security or are likely to have serious consequences for the health, safety or legitimate economic interests of Relove, other Users or third parties. For instance:

The User has uploaded to the Site Content condoning crimes against humanity, inciting racial hatred and/or violence or concerning child pornography;

The User is misappropriating the identity of another User or person;

There are consistent and objective reasons to suspect that a fraud of any kind whatsoever has been committed or is being committed by a User, or that a User misuses the platform in a way that endangers the safety of other Users or the security of the platform, such as, but not limited to, logging in from suspicious IP addresses, scamming or spamming other Users. Relove undertakes to conduct its fraud investigation diligently, and to examine promptly and seriously any claim by the suspected User.

Regulatory Obligation or Imperative Legal Reason, where observing a notice period would violate any law, regulation or the direction of a legal enforcement authority, or would otherwise risk liability for Relove or its affiliates.

IT Security Risk. There is a risk to the security and technical operation of Relove’s IT system.

Repeated or Serious Breaches, where the User has committed repeated breaches of these Terms or the Listing Rules.

12.4 Notification. In circumstances referred to in Sections 12.1 to 12.3 above, Relove will provide the User with a written notification stating the reasons for the restriction or blocking of their Account, unless doing so would:

Infringe any applicable laws, regulations or the direction of a legal enforcement authority or would otherwise risk liability for Relove or its affiliates;

Disrupt a fraud investigation; or

Facilitate the continuation or repetition of a fraud, a violation of laws or a serious breach of these Terms and/or the Payment Service Provider’s terms and conditions.

12.5 Relove may investigate any violation of these Terms and, subject to applicable laws such as data protection laws, inform the competent institutions and authorities.

12.6 Appeal. In the event that Relove exercises its rights under this Section 12 and under Section 3.6 above, the affected User can challenge Relove’s decision via the contact form.

13 RELOVE’S RIGHTS AND OBLIGATIONS

13.1 Relove may, at any time, re-organise the Catalogue, advertising spaces or other information on the Items, subject to these changes not amending the Content provided by the User, in order to make the Site more user-friendly. Such changes will not lead to disadvantages for the Sellers and will not restrict Relove’s obligations under these Terms.

13.2 Relove may, at any time, publish News or other communications regarding short and long-term offers on the Site, competitions, campaigns, games or promotions or otherwise make special, limited time, or exclusive offers available to some or all Users that comply with national laws (collectively - “Promotions”). Special conditions may apply. Certain features or functionalities of the Site may be temporarily altered or disabled during or in connection with a Promotion. Relove reserves the right to discontinue any Promotion at any time, without notice to Users. Promotions may be subject to certain eligibility requirements, determined by Relove. Information regarding Promotions may be provided on the Site upon the launch of such Promotion and, where they constitute a binding contract between the User and Relove, the User will have the opportunity to separately accept these terms, which will be made available in a format which allows them to be stored and reproduced. In case of inconsistency between these Terms and special conditions published on the Site applicable to Promotions, the latter shall be considered as being the specific terms applicable to the Promotions under consideration and shall therefore prevail solely with respect to the context of Promotion.

13.3 Relove may at any time end or suspend or assign the operation of the Site to third parties, subject to notifying Users of the Site and respecting a notice period of thirty (30) days.

14 PERSONAL DATA PROTECTION

14.1 The Privacy Policy, available at the link https://www.Relove.co.uk/privacy-policy, describes the personal data of the Users collected by Relove and the purposes for which Relove processes such data. The Privacy Policy and any parts of it are not meant as contractual clauses and do not become part of these Terms.

14.2 You are generally required to provide Relove with accurate data. When data referring to you changes (for example, your address or last name) you shall notify those changes without undue delay by changing your account information.

14.3 When you carry out personal data processing independently and separately from Relove, you are responsible for ensuring compliance with applicable data protection laws (in particular, the General Data Protection Regulation and UK GDPR).

15 GOVERNANCE, DISPUTE RESOLUTION AND TERMINATION

15.1 These Terms are governed by the national law of the User. You may submit a claim to the court of your place of residence or domicile. Any claim issued against Relove will be governed by English Law and will be subject to non-exclusive jurisdiction of the English courts. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

15.2 In the event of a disagreement between Relove and the User, Relove encourages Users to reach out to Relove first in any case to find an amicable solution. The User may:

First, address a written complaint to the Customer Service Department using the contact form.

The User and Relove will use their best endeavours to try and resolve the User's complaint in an amicable manner.

Should the matter remain unsolved or the User be unhappy with the result, the User can use alternative dispute resolution methods such as consumer mediation. Relove is not committed nor obliged to use such methods to resolve disputes with Users. Disputes between Sellers and Buyers are not eligible to consumer mediation. Relove will consider any suggested alternative dispute resolution methods offered by the User.

15.3 The User may end his/her relationship with Relove at any time with immediate effect but will have to fulfil all of his/her obligations which resulted from Transactions the User entered into before the end of his/her relationship with Relove. The User may end his/her relationship with Relove by cancelling his/her account or by sending an email to [email protected].

15.4 Relove and the companies of its group and its and their licensors hold all rights, in particular the intellectual property rights regarding the Site, that is in particular in its system (the algorithms allowing the Catalogue to function, its transmission, etc.), in the layout and design of the Site, in the software used by and for the Site, in the trademarks and domain names used by and for the Site.

15.5 The submission of information or data, in particular photographs on the Site, or other defined as “Content” in Section 10.1 above, means that Users of the Site or the Services hereby grant to Relove and to any company belonging to the endource Group, without consideration, a non-exclusive licence to use the Content throughout the world, which shall apply for the duration of the applicable rights, if any (and their potential extensions). Such licence includes the right to use, copy, reproduce, display and adapt the Content. Relove may use such Content, on any known or unknown media to date and in particular TV, paper, the Internet (in banners and articles, on other websites) and social networks (Facebook, Twitter, Instagram, etc.), for operational, commercial, advertising and internal purposes of the endource Group, which the User accepts. Users are exclusively responsible for the Content and confirm that they hold all rights over it.

Users may opt in of this licence for advertising purposes in their Account settings.

15.6 All the notifications, requests and other information exchanged between the User and Relove will be sent as stated in the Terms via the contact form appearing on the Site, and/or by/to the User via email, to the email address provided when registering on the Site.

15.7 The Terms do not have the effect of creating a partnership (regardless of its legal form) between Relove and the Users, labor law relationships, relationships between a commercial agent and the latter’s customer, nor a franchise relationship.

15.8 Relove may, subject to applicable data protection laws, transfer and/or assign all rights and obligations under these Terms to any third party, in particular in the case of the transfer of a sector of activity, a merger through the foundation of a new company, a merger through absorption, de-merger or any change in control affecting Relove, provided that this does not reduce protection of the consumer’s rights. Such a transfer releases Relove from all obligations as operator of the Site, in particular towards its Users and Visitors for the future. In case Relove transfers and/or assigns these rights and obligations under these Terms to any third party, Relove shall inform the Users of such transfer and/or assignment 15 days prior, and the User has the right to immediately terminate his/her relationship and close his/her account with Relove. Users may not transfer or assign any or all of their rights or obligations arising from these Terms.

15.9 A User may express objections regarding the access, use or operation of the Site or the Services through a notification at any time. Notifications must be sent to Relove using the form that appears on the Site or by letter to Relove, 6 Hatton Place, London EC1N 8RU, United Kingdom. Please contact Relove at this address for all legal requests: [email protected].

15.10 If any or any part of the terms contained in these Terms shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.

15.11 These Terms and all documents referred to in these Terms constitute the entire agreement between Relove and you and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between Relove and you, whether written or oral, relating to its subject matter. Relove and the User agree that in entering into these Terms they have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document referred to in them. To the extent permitted under applicable laws, neither Relove nor you shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms or any document referred to in them.

The Site is hosted by Relove.